Back to School Computer Service

| July 30, 2024

Get your tech ready for school with our back to school computer service. Our back to school computer service helps to assess the health of your PC and remove any unwanted software that may lead to greater inconvenience when you need your computer the most. Just like a car, a computer needs regular service to optimize performance and extend its life. So, how do you know when it’s time to get your computer serviced?

Computer Service Indicators

Slow computer startups: These days, there is no reason for a computer to take more than a minute or two to startup. Slow computer startups indicate bloatware, system errors, or imminent hardware failures. So, this is a good sign that your computer needs service.

Too Many Popups: Unlike system notifications, popups are often tied to scams or malicious software. Too many popups from your web browser or system notifications tray indicate that your computer needs virus removal service. Besides, popups are a distraction that you or your kids don’t need during school. So, our back to school computer service helps you eliminate such distractions.

Laptop Structural Issues: If you see a bit of a lift around the hinges of your laptop screen, it’s best to have that checked. Too much lift between the Palmrest and bottom cover of your laptop, or between the LCD screen lid and LCD bezel indicate either loose screws or damage to the standoff pins for the screws. Opening and closing the lid with such play can cause more structural damage. This can lead to expensive laptop repairs.

Computer Freezing Up:  If your computer is freezing up, this indicates either too many tasks running in the background or critical hardware failure. Either way, this indicates an urgent need for computer services to establish what is causing your computer to freeze up.

Blue screen of death (BSOD): A blue screen of death can be caused by software issues, just as we have seen with the blue screen outage caused by a failed CrowdStrike update. But hardware failure can also cause a BSOD. Sometimes you may only get a blank screen with a blinking cursor instead of a blue screen.    

Boot errors /No boot device: There are usually other PC service warning signs that come up before you get boot errors. Unless you already backed up your files, do not keep trying to restart your computer. Too many restarts can further damage your computer’s storage and reduce the chances for data recovery.

Why Get Regular PC Service?

Regular computer maintenance can extend the life of your computer and help catch small problems before they make your computer inoperable. The above is a general list of some of the most common computer problems. But if you see something that is out of the ordinary, consult with your local computer expert for further assistance. Do not try any DIY solutions unless you know what you are doing. You will be better off taking your computer into your trusted local computer repair shop to get the best possible path forward.

computer service

AI-Ready Desktop and Laptop PCs

| July 20, 2024

Is your computer AI-ready? Let’s face it, AI is here to stay. Despite the challenges that come with it, there are also a lot of opportunities that AI brings for creativity. If you have been considering exploring AI tools like Topaz photo and video editing tools that run on your PC, you want to make sure that your computer can keep up with the processing demands of the tools you want to use. So, let’s go over some basic components to consider.

AI-ready PC

AI-Friendly Central Processing Unit (CPU)

Just like any other program, AI also has system requirements. It’s safe to say that the more processing power your PC has, the better. But if you must choose the bare minimum due to budget restraints, you can pick either an Intel i5 or an AMD Ryzen 5 CPU. But if budget is not a concern, then an AMD Ryzen 7 or Intel i7 CPU would be ideal. Of course, you can always go hire as your AI computing needs or professional needs demand. But for most users, any CPU higher than an AMD Ryzen 7 or an Intel i7 CPU may be overkill.

If you prefer a laptop over a desktop PC, then any laptop powered by the Intel Core Ultra Processor family, or the AMD Ryzen AI 300 processor series might be the best option for you. But with laptops, you lose the benefit of modular hardware that you can upgrade as needed. Whereas with a custom AI ready desktop PC, you lose the mobility, but you get more power and the flexibility to upgrade your PC’s components without having to buy a new PC.  

AI-Ready Graphics Processing Unit (GPU)

If you plan on using Generative AI tools, invest more in a powerful GPU. The GPU is where most of the AI magic happens. So, you want to get a GPU with at least 8GB of RAM. AMD’s Radeon RX series graphics cards and Nvidia’s RTX series graphics cards would be sufficient for generative AI computing. You can spend anywhere from $250 to thousands of dollars on a graphics card. Again, it all depends on your use case scenario. There are other factors to consider, like RAM, network card speed, etc., if you want to build a well-rounded PC. You can also upgrade your current PC to give you the speed that you need to run AI creative tools. Check out this article for more information.

If you are considering a custom-built AI-friendly machine, and you live in the Vancouver Metro area, check out PC Rescue Wiz. We can discuss what you need and help you build the ideal machine for your AI computing, gaming, or productivity needs.

Scareware and Computer Scams

| June 1, 2024

What is scareware, and what does it do? Since the beginning of this year, our computer repair shop alone has helped at least 10 people who fell or almost fell victim to scareware attacks. In short, scareware is a form of computer attack that online scammers use to scare a computer’s user.  Have you ever had a random popup on your computer saying that your computer is compromised, so you must call or click on something to “fix” the problem? That is scareware. Online scammers first attack the computer’s user using scare tactics to gain access to the user’s computer. So, they often use popups like the one you can see in the image and video below. You can only combat scareware by understanding how it works, and that is the purpose of this article.

Scareware

Online Scams & Popups

Scareware has evolved over the years. Most anti-viruses are quite effective today in terms of blocking malicious software if the virus definitions are up to date. Also, most users are cautious about what they download from the internet today than 10 years ago, as far as I can tell. In the past, you had to download malicious software first before you had a fake anti-virus popup, saying that your computer was infected.

The goal of scareware has always been to trick the user into taking some action, which included purchasing a fake anti-virus, or to run code that would further compromise your PC, and so on. Today, however, you don’t have to download anything to get a malicious popup on your PC or Mac computer. All it takes is an outdated web browser or a malicious web browser extension for malicious code to exploit your system’s weaknesses, including your system’s notifications. As you can see from the image above, the graphics design on this popup is very convincing! Remember, online scammers are not afraid to use logos from legitimate companies like Microsoft, Amazon, UPS, etc., to look legit.

How Scareware Scams Work

If you see a random popup like the one shown in the image above, know that it’s a scam. Do not, I repeat, do not call the number provided. Go to your trusted local computer repair shop instead to get your PC checked. Otherwise, you can lose thousands of dollars if you panic and make that call. According to customers that we have helped after such scams, here are the main points of how these scams work:

  • They saw the popup, believed it was Microsoft and panicked.
  • They called the number. The “tech support technician” told them not to hang up, not to turn off the computer, or call anyone because their phone was hacked too. In other words, they used more scare tactics to gain compliance from the user.
  •  The “technician” had the unsuspecting victim download software used to access another computer remotely and took over control of the victim’s computer.
  • The scammer would go through some technical charades to convince their victim that there was a serious threat to their personal or financial information. Therefore, they were “so lucky” to be getting the help they needed.
  • When it was time for the victim to pay, the scammer had them pay through a Bitcoin ATM machine or some other untraceable forms of payment like prepaid gift cards, etc.

The Financial Damage

Scareware scams cost people thousands of dollars in financial losses. Popups like the one you see above bypass your security software by getting the user to act. If you only do a virus scan, you may not find anything wrong. The attacker often uses legitimate software to gain access to the victim’s computer. So, if you were a victim of such a scam, you must have your local computer shop clean your computer to make sure it’s safe to use. Otherwise, your computer is not safe to use. If you want to know more about how to protect yourself from online scams check out my Computer Security for Home Users article on this website. Sadly, scareware attacks often victimize our senior citizens. So, if you find this information useful, help us spread the word to help them protect themselves online!  

Preparing Automatic Repair Loop

| April 27, 2024

Is your computer stuck in the dreaded “Preparing Automatic Repair” loop? Don’t smash it yet, there might be hope.  When your PC goes into a repair loop, the first thing you want to do is not panic. If you don’t have a backup or any recent back up of your PC, there might still be a way to recover your files. So do not take any drastic measures. Take your computer to your trusted computer repair shop for troubleshooting instead.

Automatic Repair Loop

Repair loops may start with a message that your system did not start up correctly, or blue screen errors before attempting to repair itself. But even if it fixes itself, you want to have a computer expert evaluate your computer to eliminate the possibility of imminent critical system failures. There are various reasons why your computer can get stuck on a repair loop. Here are the most common reasons why your computer might start attempting automatic system repairs.

Software Related Automatic Repair Loops

We all know that computer viruses and other malicious software can corrupt the system. But what most people don’t know is that third party computer tools like Registry cleaners can also corrupt the operating system by deleting critical system settings. This is why Microsoft advises Windows users not to use any registry cleaning utilities, unless you know what you are doing of course. You can find out more about using registry cleaners here: Microsoft’s support policy for the use of registry cleaning utilities.

Other software related issues that can cause infinite repair loops on your PC are driver issues or Firmware / BIOS misconfigurations, etc. Your local computer expert can help you narrow down the problem and explore the best solution based on what they find.

Storage Related Automatic Repair Attempts

Another reason your computer might get stuck on a Preparing Automatic Repair loop, is hard drive or solid-state drive imminent failure. This is where you need to exercise great caution, especially if you have not backed up your computer. Leaving your computer stuck in a repair loop for too long, or attempting to reset your computer can reduce the chances of successful file recovery. And that is why you want to take your computer to a professional sooner than later. Otherwise, if you don’t need file recovery service, replacing the failing drives and reinstalling Windows can make your PC work as good as new.

Other Hardware Related Infinite Repair Loops

One of the downsides of computers with integrated rather than modular hardware, like some laptops have, is that when a component like RAM, the CPU or GPU goes out, you pretty much need a new PC. If that is the case, a computer expert can evaluate your PC for any possible data recovery if needed. Failure of critical integrated hardware is the worst-case scenario that can cause your computer to get stuck on an automatic repair loop. However, if you have a custom gaming or desktop PC, it may still be possible to replace the failing hardware to get your computer working again. It is always best to contact your local computer shop if your computer is stuck on a bluescreen or automatic repair attempts.  Power down your computer by holding down the power button for about 15 –20 seconds and take your PC to your trusted repair shop as soon as you can.

Computer Overheating Problems

| April 25, 2024
Computer Overheating

Is Your Computer Overheating?

Are you having trouble with your computer overheating? Overheating is a problem that can reduce the life of your computer. So, addressing your computer’s overheating quickly can help to extend the life of your computer. Computers generally come equipped with a cooling system to prevent your PC from overheating. But if your PC is overheating, that can be due to one or more of the following reasons:

  • Pet hair and dust: dust build ups (including pet hairs) inside your PC can act like insulation that traps heat inside your PC, causing it to overheat. In addition to dust, if you or anyone in your household vape, use a humidifier, or simply live in a humid area, that moisture and humidity can create sticky layers of dust. Therefore, your laptop or desktop may require detailed cleaning to get the stuck-on dust off. Parts of your computer’s cooling system may need replacing in extreme cases.
  •  Dried thermal paste: thermal paste helps to pull heat from your system. Your PC’s thermal paste can dry up over time due to inadequate cooling or high-performance usage of your PC. The consensus is that you should replace the thermal paste on your computer’s CPU (Central Processing Unit) or dedicated GPU (Graphics Processing Unit), every 2–3 years to prevent them from overheating.
  • Poor configuration of system fans: The configuration of system fans helps to direct the airflow to keep your computer cool. When configured incorrectly, your PC’s fans can impede airflow, causing heat to buildup inside your computer. You can fix this by checking and following the installation guide from your system fan’s manufacture, or you can have a professional do it for you.
  • Cooling System Issues: Not all cooling systems are created equal. If your computer is overheating, and dust or bad cooling fans are not the issue, then your PC’s cooling system might be the issue. For liquid cooling systems that can mean a bad or weak pump. Either way, your PC’s cooling system will need to be replaced.      

More Reasons Why Your PC Overheats

The above are just a few reasons why your PC might be overheating. Computer viruses or multiple processes running at once can also cause your computer to overheat. If you have tried e-dusting your computer or replacing the thermal paste, but still have trouble with your computer overheating, take your computer to your trusted local computer repair shop for service.