Scam Alert – Unsolicited “Tech Support” Calls
A few of our clients have reported that they’ve been called by someone claiming to be from “Microsoft.” According to the reports we got, the callers claim they are from the “Microsoft Windows tech support team.” They claim your computer might be at risk and they want to check in on your computer remotely. This is all in the hopes of duping unsuspecting victims into giving them remote access. Please DO NOT FALL for this scam! Microsoft never calls you “to check in your computer.” There is no reason for Microsoft to initiate a call to Windows users, unless if you contact Microsoft first.
Educating yourself is a big part of winning the battle against these scams. One thing you must know is that most of Microsoft’s tech support is online. It helps to know what Microsoft’s Support Options there are so that you don’t get caught off guard.
What to Do If You or Someone You Know Falls For Scam
If you or someone you know might have fallen for this scam, there are a few things you need to do.
- Take your computer to your trusted local computer repair shop and have them check the computer for spyware and other malicious software.
- Have them check for any installed software that will allow unauthorized remote access.
- Have them make sure that your computer is using the recommended Firewall settings.
- If you were convinced to purchase some “virus protection plan”, it would be advisable to cancel any credit card you used and get a new one.
Basically, you want to be sure that there is nothing that was put on your computer that will allow remote access to your computer without your knowledge. This might include disabling the Windows Remote Assistance feature, if that feature was compromised. As always, we hope you have found this information useful. Now that you are informed, spread the word and help protect others from these scams.